Answers before you start.

Read answers about bank connections, security, plans, AI access, and support.

Getting started

6 questions

How do I connect my bank?

When Warm asks, sign in at your bank. Warm never gets your bank password. You choose which accounts to connect.

What plans are there?

Plus includes up to 2 bank logins. Pro includes up to 10. Both plans include the same features.

Can I use Warm without connecting a bank?

Yes. Import transactions from a CSV or OFX file.

Can I connect more than one account?

Yes. You can see balances and transactions from multiple accounts in Warm. Your plan limits how many bank logins you can connect.

Can I add a transaction myself?

Yes. You can enter a transaction yourself, whether you connect your accounts or import files.

Do I need to follow a specific budgeting method?

No. You can choose how to budget, set limits by category or merchant, and track savings goals.

Security and privacy

6 questions

Can Warm move my money?

No. Bank connections are read-only. Warm cannot move money.

Does Warm see my bank password?

No. You sign in at your bank, and the password never reaches Warm.

Can I export my data?

Yes. You can export your data whenever you want.

Does Warm sell my financial data?

No. Warm does not sell your financial data or use it for ads. You pay for Warm with a subscription.

Where can I read how Warm handles my data?

The Privacy Policy explains what information Warm collects, how Warm uses it, and which companies receive it to help run the service. Read the Privacy Policy.

What happens to data I share with an AI tool?

The company behind your AI tool may store the data it receives under its own policies. Deleting a Warm key stops future requests using that key, but does not erase data the company already received.

AI access

4 questions

Do I have to use AI with Warm?

No. AI access stays off until you turn it on. The dashboard works without it.

Can I use my own AI tool?

Yes. A supported AI tool you pick can read your Warm data with a key you create. Delete the key to stop future calls. The key cannot move money. A full-access key can request changes to Warm records that you approve. Your AI provider may retain data it already received.

Can I limit my AI tool to one bank or make its access read-only?

No. Your key gives the tool access to your full Warm account. You cannot limit it to one bank, selected transactions, or reading alone. Changes to Warm records still need your approval, so give your key only to tools you trust.

How do I approve changes my AI asks to make?

First, review the exact request in Warm. After you approve it, your AI can make the agreed change to your Warm records. If the request changes or your approval expires, you need to approve it again. Your AI cannot move money.

Features

6 questions

How does Warm find my subscriptions?

Warm looks for charges that repeat in your transaction history and shows your subscriptions together.

Can I set a budget?

Yes. Set a budget by category or by merchant and see your spending against it.

Can I change a transaction's category?

Yes. You can recategorize a transaction yourself.

Can I track my net worth?

Yes. Warm shows what you own and what you owe together as your net worth. You can track investments and crypto, and add other assets yourself.

Can I search my transactions?

Yes. You can search the transactions you have in Warm.

Can I track a savings goal?

Yes. You can create a savings goal and link an account to see your progress.

Billing and plans

4 questions

How does billing work?

Choose a plan and weekly, monthly, or yearly billing. You pay at checkout, then connect your banks.

Can I cancel anytime?

Yes. Cancel anytime from Billing in Settings. Access continues through the end of your current billing period.

Does deleting my account cancel my subscription?

No. First, cancel your subscription. Then delete your account. Deleting your account does not stop subscription charges.

How do I cancel a subscription billed by Apple?

Cancel it in your Apple subscription settings. If you paid on the web, open Settings in Warm and use the billing portal. Apple handles refunds for purchases billed by Apple.

Troubleshooting

6 questions

Why did my bank connection stop working?

Your bank may need you to sign in again. Open Accounts and choose Reconnect.

Why are some transactions missing?

Pending transactions may not appear until your bank posts them.

How do I reach support?

Email support@warm.io.

Why is my AI missing some of my transaction history?

Your AI can only read data you have in Warm. If an account or a month of transactions is missing, its answer may be incomplete. Check your connected accounts and whether they have synced before relying on an answer.

What should I do if my AI cannot find Warm tools?

First, fully quit and reopen your AI app after installing the Warm connector. If the tools are still missing, follow the setup guide to check whether the connector is working. Read the troubleshooting guide.

What should I include when asking for setup help?

Tell us which operating system and AI app you use, and which step failed. If you know them, include your Node.js and Warm connector versions. Before sharing logs or screenshots, remove keys, financial details, and links to approval requests.

Still have a question?

Email us at support@warm.io.